FAQ

From what time can I check in?
Your booked room is available from 1 pm.

Until what time do I have to check out?
Until 12 pm, however, it is possible to extend your stay until 1 pm (after consultation and depending on occupancy rate).

Is it possible to depart at a later time?
We are generally happy to meet the requirements of our guests. In case you need to stay longer, we will accommodate you depending on the current occupancy rate and (if possible) permit you to keep the room for another 1-2 hours free of charge. Please contact us! We are happy to help. For later departures until 5 pm, 50% of the room rate will be charged.

Are there rooms suitable for handicapped guests?
Unfortunately, we are unable to offer rooms suitable for handicapped visitors.

Does the hotel have parking spaces?
We are able to offer 10 in-house parking spaces (free of charge).

What are the reception opening hours?
The reception desk is available from 6:30 am to 11 pm. If you desire to arrive at a later time, please contact us.

Am I allowed to bring my pet?
Animals of any kind are only allowed after consultation.

What is the price of the breakfast buffet?
Our varied breakfast buffet costs €5 for hotel guests and €10 for others.

Where do I find directions to the hotel?
Generally, you can find all relevant information directly on our hotel homepage www.thermenhotelbadsoden.de. A journey description and route planner are available on the sub-page: www.thermenhotel-badsoden.de/anfahrt/. Another alternative might be, for example, Google Maps.

Where can I find current room rates and why does the room rate change?
You can find them on our homepage www.thermenhotel-badsoden.de. The rates vary depending on occupancy rate during the main season and off-season.

Are the rates calculated per person or per room?
Our displayed rates are always per night and per room.

What services are included in the room rate?
The room rate of our hotel includes a varied breakfast and WLAN.

Is it possible to book a room without breakfast?
Of course, you can book without breakfast.

Is WLAN available in the hotel/room?
Free WLAN is available in the entire hotel and in the restaurant.

Are smoking rooms available?
We ask you to respect that the hotel is a smoke-free environment. Our restaurant terrace is available to all smokers.

Does the hotel have an in-house restaurant?
We have our own restaurant called Kronberger. It is open daily from 5:30 pm to 10:30 pm.

Is there a hotel shuttle to get to e.g. the nearest airport/train station?
No, but we are happy to call a taxi for you.

Is it possible to breakfast in your hotel without staying overnight?
Yes, breakfast for external guests costs €10.

Are special requests possible (e.g. extra pillow, etc.)?
Please get in touch with a staff member at the reception. We will do our best to fulfil your wishes.

How do I check whether a room can be booked?
You can find the booking form on the front page of our homepage www.thermenhotel-badsoden.de. That includes current room rates and the possibility to make a reservation immediately. A confirmation will be sent via email.

Can I book without a credit card?
We guarantee that your booked room is available until 6 pm. When arriving later, please safeguard your reservation with a credit card number. That way, your room will remain reserved after 6 pm.

What online types of payment are available?
EC, MasterCard, VISA and American Express.

Can I cancel free of charge?
Cancelling or shortening your stay might be free of charge. Please check the cancellation policy you have previously received.

Can I book two rooms of different categories?
Regardless of whether you are booking via a reservation portal or directly with us, the booking of different room categories is, of course, possible.

Are we supposed to leave our room key in the hotel when going out or take it with us?
To avoid losing the key, please leave it at the reception.

What advantages are there to booking directly via the hotel homepage www.thermenhotelbadsoden.de?
Booking via our homepage provides you with more room categories to choose from. The booking process is just as simple and quick as when using known reservation portals. After entering your data, you will receive a confirmation via email without any waiting time. You will also find better terms compared to other portals. Comparing pays off!

How far is it to the Bad Soden am Taunus train station?
500 m on foot or with the bus from the hotel (on the other side of the road).

How do I reach the Messe Frankfurt, Frankfurt City, Bürostadt Eschborn or, e.g. Schwalbach?
Directly with the S-Bahn ‘S3’.